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    Frequently Asked Questions

    Is it possible to arrange hotel pickups?

    Yes, hotel pickup and drop off can usually be added to a tour or safari if it is not already included. Hotel pickups in Sharjah, Ajman, Fujairah, Ras Al Khaimah and Abu Dhabi can also be arranged. Please ask us for more information.

    I see that the sightseeing tours are available in a range of languages, what languages do the tour guides speak?

    Tours are available in English, German, Italian, French, Spanish, Portuguese, Japanese, Mandarin and Russian. Language speaking guides may be requested for private tours in a selection of other languages, please ask us for more information.

    Are vegetarian meal options available?

    Yes, we offer vegetarian meal options; please request this at the time of booking.

    I would like to skip the desert dune drive before the desert dinner safari, is this possible?

    If you have any health issues, back/neck/heart problems, are an expectant mother, suffer from motion sickness, or prefer to skip the desert dune drive, it is possible. Please ask us at the time of booking.

    I love the idea of a desert dinner safari – is it possible to arrange a private dinner?

    The Private Dune Dinner Safari is available and a private car can be requested. This is a wonderful option for a special occasion or exclusive experience.

    Is it possible to add extras to the Private Dune Dinner Safari?

    It is possible to arrange a belly-dancer, henna hand-painting, an oud player, sparkling wine or sparkling date juice or a celebratory cake.

    Can you provide a birthday cake?

    Yes, on the Sundowner Dune Dinner Safari and Private Desert Dinner a birthday cake can be organised for an additional fee.

    Is it possible to combine tours or safaris?

    It is definitely possible to combine tours and safaris. Why not try a full sand-boarding safari before the Sundowner Desert Dune Dinner; or enjoy a Dhow Dinner Cruise after a city tour?

    What changes to the tours and safaris can be expected during Ramadan?

    During the month of Ramadan live entertainment and live music is excluded. Alcoholic beverages are served after sunset.

    What is the dress code for the Sheikh Zayed Grand Mosque?

    A detailed dress code is outlined in the Important Information section of each tour that visits the Sheikh Zayed Grand Mosque. Please also visit http://www.szgmc.ae/en/plan-your-visit for more information.

    What is suitable, modest dress on the tours and safaris?

    Modest dress is recommended on many tours and safaris. Comfortable, loose clothing, a hat, sunglasses and walking shoes are recommended. Ladies should ensure that knees and shoulders are covered; and that no transparent clothing, cami-style tops or short skirts or shorts are worn. Gents should wear tailored, long shorts or trousers and a casual shirt or polo-style shirt. T-shirts with logos or slogans may not be suitable.
    In the winter months, from November to March, bring a light sweater, as it does get cool in the desert at night.

    What are the charges and considerations when booking an infant 0-2 years?

    Guests under two years of age will not be allowed to participate in any activity involving a physical dune drive or off-road safari. They can however join our Sundowner or Sunset safari where they will be transported directly to the campsite to enjoy the activities there, either having arrived at the desert entrance or coming from the falcon show (Sundowner safari), and they must be accompanied by a parent/guardian whilst the rest of the family members can continue with the normal itinery.

     

    There is no charge for infants 0-2 years on the tours. Pricing at attractions varies; please refer to each attraction for more information.

    Do you offer child seats and booster seats in the desert safari four-wheel drive vehicles?

    We do not provide any car seats for children on the sharing coach tours. Child seats and booster seats are required for children on safaris.

     

    When booking children 6 -11 years, and under 135 cms in height, it is mandatory to be seated on a booster seat in the safari vehicle. Please request a booster seat on the booking form, if your child fits into this category. Please note that if this is not pre-booked, then we will not be able to operate the tour without the booster seat.

     

    To book children 2-5 years, please use our Contact Us page. Our customer service team will assist you with the special requirements. A compulsory child seat will need to be fitted to the vehicle based on the age and height of your child.

    Ticket price to some attractions is based on height, why is this?

    For safety reasons, the rides at some of the parks have a minimum height requirement. Ticket price is therefore based on this height requirement. Many other rides are suitable for younger children in most of the parks.

    The tour did not visit the museum/souk/mosque as it was closed. Is it possible to get a refund?

    No, Arabian Adventures is entitled to cancel, alter or omit any part of any activity for which a booking has been made with or without any notice.

    Can wheelchair guests join a coach tour?

    Yes, provided the guest can enter/exit the coach by him/herself. If not, a private tour needs to be booked. The guest must be accompanied by another person who can assist him/her and push the wheelchair.

    Can wheelchair guests go on a Sundowner Dune Dinner Safari?

    Yes, a wheelchair guest can go to the campsite to enjoy the barbecue dinner and belly dancing show. A private car must be booked and the guest must be accompanied by another adult who can assist him/her.

    In case of bad weather, will a safari be cancelled?

    Yes, we will monitor the weather conditions in the desert and if a safari has to be cancelled, we will inform you.

    What safety precautions are taken on tours and safaris?

    Our safari vehicles are long-wheelbase off-road cars that are fitted with seat belts, roll cages and air-conditioning and are licensed to carry up to six passengers, excluding the driver. By law, all passengers must wear seat belts while the vehicle is in motion.

     

    Our vehicles are equipped with telephones to provide a constant link with other vehicles in the party as well as with the safari base. Our safari guides are trained in first aid and carry first aid kits. Guides carry mobile phones and radios and vehicles are fitted with GPS.

     

    We recommend that all passengers read our Safety Card which is available with the driver/guide in the vehicle before proceeding on our tours.

     

    Our safaris involve off-road driving through rugged country - which adds to the excitement of the tour. However, because of the adventurous nature and the rough terrain covered, you should not participate if your health or any pre-existing medical conditions (including heart ailments neck or back problems) may be adversely affected.

     

    We do accept expectant mothers and passengers with heart ailments, neck or back problems but alternative arrangements need to be made in advance for certain segments of the excursions. Please use our Contact Us page

    What cultural considerations should I know about?

    Photography of some government buildings, all military institutions and installations and all oil and gas refineries is strictly prohibited

    Littering is a punishable offence and offenders may face penalties in the form of fines

    Please refrain from smoking indoors and inside public areas

    Always ask permission before taking pictures of Emiratis

    Avoid taking photographs of ladies dressed in traditional attire

    As a mark of respect for local customs, please avoid public displays of affection

    The UAE has a reasonably relaxed dress code, but it is an Islamic country and modest clothing is recommended, particularly in shopping malls, souks, rural areas and during visits to mosques or places of worship. For ladies, shoulders and knees should be covered. Clothing should not be transparent, tight or revealing. Gentlemen should opt for long shorts and shirts. Beachwear is acceptable at beach clubs, in the hotel, at the pool or on the beach except in Sharjah and Khor Fakkan.

    What is the customer complaints and suggestions number in Dubai?

    Know your rights; consumer complaints and suggestions can be raised to Ahlan Dubai on 600 54 5555.

    What are the important and emergency numbers in the UAE?

    Fire : 997
    Emergency : 999
    Ambulance : 998
    Directory Enquiries : 181
    Emirates airline : (04) 214 4444