Our Sustainability Policy

We are committed to conducting our business ethically – with a focus on economic, social, and environmental sustainability. Our goal is to make a meaningful contribution to local communities, while minimising any negative impacts. Whenever possible, we work with local partners and suppliers who share our philosophy and actively monitor their business practices and services.

This policy details our existing practices and our ongoing commitment to deliver our services in a responsible manner while providing an innovative and varied product offering to our valued customers.

Our core commitments align to the following nine themes that cover how we manage sustainability internally, and how we engage with our suppliers and customers.

This policy is effective from October 2023.

To see our full policy, click here.

Next Step

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Customer Support Contact

Tel: 800 ARABIAN (800 272 24 26)
Fax: +971 4 343 9977

Emirates Holidays Building,
Sheikh Zayed Road P.O Box 7631 Dubai,
United Arab Emirates

Timezone: GMT +4
Contact Centre Hours: 24-hours; Daily

Email address routing for the different queries:

Business: AA-BD@emirates.com