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WhatsApp us on: +971 56 999 4901
US$
  • AUDAustralian Dollar
  • CADCanadian Dollar
  • Euro
  • Rs.Indian Rupee
  • £Pound Sterling
  • ZARSouth African Rand
  • AEDU.A.E. Dirham
  • US$U.S. Dollar
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    Guidelines

    Bookings and purchase

    • To book any of our tours and safaris please book online, call us on +971 800 ARABIAN (+971 800 272 2426) or or visit any of our hotel representatives.
    • Arabian Adventures' hotel representatives are based in Al Qasr, Anantara The Palm Resort & Spa, Aloft, The Palm, Atlantis The Palm, dnata Travel Shop, Dubai Mall, Emirates Holidays Travel Store, Fairmont The Palm, Grand Hyatt Dubai, Hilton Dubai Jumeirah Resort, Hyatt Regency Dubai, JW Marriott Marquis, JA Jebel Ali Beach Hotel, Jumeirah Zabeel Saray, One&Only Royal Mirage Dubai, One&Only The Palm and Oasis Beach Tower.
    • Purchase of any of our products or services is subject to our Conditions of Contract.
    • You may be asked to sign an indemnity form upon purchasing certain tours and safaris.

     

    Inclusions and omissions

    • Meals and soft drinks are included in our safaris, unless stated otherwise. Please refer to the tour description for details.
    • Whenever children can avail of discounted rates, it is mentioned in the tour description. This normally applies to children between the ages of 2 and 12 years, unless stated otherwise.
    • Pick-up and drop-off for all tours and safaris are from hotels in Dubai, Sharjah, Ajman and Fujairah, except where specified. Please check with your Arabian Adventures representative for details of pick-up and drop-off from hotels located in other emirates.

    Safari vehicles

    • Our safari vehicles are long wheelbase off-road cars that are fitted with seat belts, roll cages and air-conditioning and are licensed to carry up to six passengers, excluding the driver. By law, all passengers must wear seat belts while the vehicle is in motion.
    • There are special considerations for children travelling in our off-road vehicles. Guests under 2 years of age will not be allowed to participate in any activity involving a physical dune drive or other off-road safaris. They can however join our Sundowner or Sunset safari, where they will be transported directly to the campsite to enjoy the activities there, either having arrived at the desert entrance or after the falcon show (if doing Sundowner safari), and they must be accompanied by a parent/guardian whilst the rest of the family members can carry on with the itinerary as planned.
    • For the safety of our younger passengers in the off-road vehicles special seating is required and must be requested and booked in advance.
    • Our vehicles are equipped with telephones to provide a constant link with other vehicles in the party as well as with the safari base. Our safari guides are trained in first aid and carry first aid kits. Guides carry mobile phones and radios and vehicles are fitted with GPS.
    • Seating is not pre-allocated. During safaris, seating for passengers within one 4x4 vehicle will be rotated. We recommend that all passengers read our Safety Card which is available with the driver/guide in the vehicle before proceeding on our tours.

     

    Eligibility for tours

    • Our vehicles are equipped with telephones to provide a constant link with other vehicles in the party as well as with the safari base. Our safari guides are trained in first aid and carry first aid kits. Guides carry mobile phones and radios and vehicles are fitted with GPS.
    • Seating is not pre-allocated. During safaris, seating for passengers within one 4x4 vehicle will be rotated.
    • We recommend that all passengers read our Safety Card which is available with the driver/guide in the vehicle before proceeding on our tours.

     

    Civic duties

    • Photography of some government buildings, all military institutions and installations, and all oil and gas refineries is strictly prohibited.
    • Littering is a punishable offence and offenders may face penalties in the form of fines.
    • Please refrain from smoking inside public areas.

    Cultural obligations

    • Always ask permission before taking pictures of Emiratis.
    • Avoid taking photographs of ladies dressed in traditional attire.
    • As a mark of respect for local customs, please avoid public displays of affection.

     

    Sheikh Zayed Grand Mosque Dress and Conduct Code

    Conservative dress is required to visit the Sheikh Zayed Grand Mosque:

    • Ladies Dress Code:
      • Ladies hair must be covered with a headscarf.  Ladies must bring a headscarf (not the crocheted type) with them when visiting the mosque and it must be worn at all times on the mosque premises.
      • Conservative and loose fitting clothing is a requirement - long sleeves up to the wrists, long skirts and trousers to the ankles with no side slits.
      • Clothing items for ladies must not be white or transparent (see-through).
      • Abayas (the black local cloak) can be worn, however they should be closed at the front or buttoned up and not see-through.
    • Gents Dress Code:
      • Shorts for men are not allowed however the ¾ length trousers are allowed. 
      • Short sleeves are allowed, however sleeveless shirts are not allowed.
      • Visible tattoos must be covered.
      • Clothing items with iconic images or visible slogans are not allowed.
      • Swimwear or beachwear is not allowed. 
    • Codes of Conduct:
      • Shoes must be removed before entering the mosque’s main prayer hall, so we recommend slip- on shoes.
      • Public display of affection - holding hands, hugging or kissing is not acceptable in a Muslim place of worship. 
      • For safety reasons and as a sign of respect to worshippers, visitors should stay within the areas of the mosque that are permitted and not wander around. 
      • Smoking and consumption of food is not permitted on the mosque premises.
      • Lying down on the carpet in the main prayer hall is not allowed.
      • Photography is allowed everywhere in the mosque except Sheikh Zayed mausoleum 
      • Visitors are requested not to touch the Holy Quran Book and other architectural elements inside the main prayer hall.
      • Children are to be supervised by their parents. The mosque has several reflective pools and these should be avoided at all times by children.

     

    Changes and cancellations

    • Schedules, prices, routings and information published here are correct at this time, but are subject to variation without notice.
    • Our operating schedules and the routes of some of our tours and safaris may change during the holy month of Ramadan, and during the summer months.
    • We reserve the right to cancel any tour or alter any part of the tour at our discretion without prior notification.

    Special arrangements

    • All our tours, safaris and activities can be booked by request, on an exclusive or private basis.

     

    Next Steps

    Customer Support Contact

    Tel: 800 ARABIAN (272 2426)
    Fax: +971 4 343 9977
    Email: tours@arabian-adventures.com

    Emirates Holidays Building,
    Sheikh Zayed Road P.O Box 7631 Dubai,
    United Arab Emirates

    Timezone: GMT +4
    Contact Centre Hours: 24-hours; Daily

    Email address routing for the different queries:
    Booking: tours@arabian-adventures.com
    Business: AA-BD@emirates.com
    Press: AA-BD@emirates.com
    General: tours@arabian-adventures.com