Cancellation Policy

Changes and cancellations

  • Schedules, prices, routings and information published here are correct at this time, but are subject to variation without notice.

  • Our operating schedules and the routes of some of our tours and safaris may change during the holy month of Ramadan, and during the summer months, or due to force majeure.

  • We reserve the right to cancel any tour or alter any part of the tour at our discretion without prior notification.

  • The full price of any Activity shall be due and payable when a booking is made and we may cancel any booking if the full price of the Activity is not paid to us at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking cancelled less than twenty four (24) hours prior to commencement of an Activity. Failure to arrive at the designated location for an Activity by the specified departure time shall be considered to be cancellation.

  • We shall be entitled to cancel, alter or omit any part of any Activity for which a booking has been made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond our or our suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.

Next Step

Make an Enquiry

Customer Support Contact

Tel: 800 ARABIAN (800 272 24 26)
Fax: +971 4 343 9977

Emirates Holidays Building,
Sheikh Zayed Road P.O Box 7631 Dubai,
United Arab Emirates

Timezone: GMT +4
Contact Centre Hours: 24-hours; Daily

Email address routing for the different queries:

Business: AA-BD@emirates.com